Billing
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Why don’t I have access to the invoice portal?
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If you don’t see a button to the invoice portal where you can download your invoices, on the billing page of your dashboard, your account is on our legacy billing integration with Paddle, our payment provider and merchant of record. This article explains what that means and what to expect. What’s different? Paddle, the company…
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What if I need more bandwidth traffic or streaming minutes?
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We understand that estimating bandwidth usage or streaming minutes isn’t always easy. If you reach your limit 👉 In short: Don’t worry if you go over, we’ll work with you to make sure your content stays online and you have the right plan moving forward.
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Is there a free plan?
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Yes, Img.vision offers a free plan for image hosting. Free plan limits Watermark example No free plan for video or editor The free plan applies only to image hosting. 👉 In short: The free plan is great for testing Img.vision image hosting, but serious marketplace sellers will want a paid plan to unlock higher limits,…
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Tax exemption & VAT number at checkout
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What if I have a VAT number and qualify for tax exemption? If you have a valid VAT number, you can enter it during checkout. On the checkout window you can find the place to do this on the left hand side: Depending on your country, this may automatically exempt you from paying VAT on…
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Who is Paddle at checkout on Img.vision?
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We’ve partnered with Paddle.com as our Merchant of Record. This means Paddle is the company that handles all aspects of your purchase, including: By working with Paddle, we can focus our time and energy on improving Img.vision instead of managing complex global billing and tax compliance ourselves. Over 5,000 online businesses worldwide rely on Paddle…
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Which countries are supported for payments?
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We accept payments from over 200+ countries. Here is the complete list: Country name Country code Aland Islands AX Albania AL Algeria DZ American Samoa AS Andorra AD Angola AO Anguilla AI Antigua and Barbuda AG Argentina AR Armenia AM Aruba AW Australia AU Austria AT Azerbaijan AZ Bahamas BS Bahrain BH Bangladesh BD Barbados…
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How do you handle failed payments?
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Automatic retries When a subscription charge is attempted and it fails, we will do automatic retries. The retries do not follow a fixed schedule and happen when our payment gateway deems it is a good time to do a retry. How will we notify you? We will notify you about a failed payment when you…
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How do I upgrade?
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Choose your plan Log into your account at dash.img.vision Go to Billing in the left menu. Choose yearly or monthly. Choose a tier and choose a plan of a tier. Press the subscribe button. Subscribe using our payment gateway’s wizard What follows is a wizard of our reseller and payment gateway Paddle.com. Step 1: First…
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Do you offer refunds?
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We don’t normally give refunds. The reason for this is because we offer a free 15 day trial that allows you to try out all our features without limitation. Please use this time to evaluate our service and decide if you want to subscribe or not. During this free trial you do not have to…
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What is your pricing model?
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Img.vision offers image hosting for e-commerce brands, manufacturers, and marketplace sellers as a subscription. Image hosting comes in three tiers: Starter, Pro, and Pro Max. Each tier includes everything from the tier below it, plus additional features. Within each tier, you pick a plan based on how many images you need, plans within a tier…
