News

App help

Troubleshooting

  • Fix Amazon Flat File Error 300403 (“We can’t access your media”): stop using expiring S3 image links

    Mathias Avatar

    |

    Last updated

    TL;DR If your flat file upload fails with 300403 and mentions a very long S3 URL containing X-Amz-Security-Token, you’re using a temporary (pre-signed) S3 link. These links expire, so when Amazon later tries to fetch the image, it gets HTTP 403 Access Denied. Use permanent, publicly accessible image URLs instead, or switch to Img.vision for…

    Read more »

  • Watermark not removed after subscribing

    Mathias Avatar

    |

    Last updated

    Why is the watermark still visible after I subscribed? On free accounts, all images are watermarked with the text “image hosting by www.img.vision”. When you subscribe, Img.vision automatically restores your original, unwatermarked images and updates our image delivery network. The image links themselves stay the same, we don’t create new or dynamic links. Why you…

    Read more »

  • “Tenant SPO” license error when connecting OneDrive

    Mathias Avatar

    |

    Last updated

    When connecting your OneDrive to Img.vison you run into this error. Error connecting OneDrive Connection with Companion failed Tenant does not have a SPO license. Screenshot: Solution This error means that the Microsoft account you’ve connected doesn’t have a license for OneDrive. Check that you’re connecting the correct Microsoft account and that it has a…

    Read more »

  • I see an error when viewing an image

    Mathias Avatar

    |

    Last updated

    You are trying to view an image but you get an error like so: this xml file does not appear to have any style information associated with it. the document tree is shown below. <error> <code>accessdenied</code> <message>access denied</message> <requestid>fd789fdsg45vcx12v5df894</requestid> <hostid> /df45dc145cv15df894fd89v45vc156+879e= </hostid> </error> This error indicates that the image is not accessible on Img.vision (anymore).…

    Read more »