Mathias, Author at Img.vision Help Center

Latest help articles

Does Img.vision share our images?

Mathias

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Last updated

Aug 25, 2025

If you upload images through our service and keep the images “online”, as opposed to keeping them “offline”, they are publicly available on the internet. We do not share links to your images online, however, if you share your images online, search engines eg. Google and chatbots eg. ChatGPT may discover your images and index…
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What is your image backup policy?

Mathias

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Last updated

We are prepared in case of an emergency situation where images on our image servers are lost. Our image storage infrastructure is configured to take backups automatically: In case of a critical failure of our storage service, having these backups means we can restore your images.
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Tax exemption & VAT number at checkout

Mathias

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Last updated

Jun 30, 2025

What if I have a VAT number and qualify for tax exemption? If you have a valid VAT number, you can enter it during checkout. On the checkout window you can find the place to do this on the left hand side: Depending on your country, this may automatically exempt you from paying VAT on…
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Who is Paddle at checkout on Img.vision?

Mathias

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Last updated

We’ve partnered with Paddle.com as our Merchant of Record. This means Paddle is the company that handles all aspects of your purchase, including: By working with Paddle, we can focus our time and energy on improving Img.vision instead of managing complex global billing and tax compliance ourselves. Over 5,000 online businesses worldwide rely on Paddle…
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I use Content Security (CSP) on my website, what domains do I need to add to which directives?

Mathias

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Last updated

Jun 16, 2025

On the web, it is common for servers to add CORS (Cross-Origin Resource Sharing) headers to responses they serve to the browser. These headers serve a security measure to restrict what the web page can actually load (since the browser respect the headers directives and will not load assets not specified explicitly). Web pages don’t…
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Can I download a copy of the original video I uploaded?

Mathias

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Last updated

We do not store the original uploaded video and do not offer download capabilities.
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What frame rates (FPS) are supported?

Mathias

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Last updated

You can upload videos with any FPS. We will, however, re-encodage videos to 70 FPS playback. If the FPS is lower than 70, we retain the original lower FPS. We will drop frames if the frame rate is variable (eg. if there are more than 1 frame within 1/30 seconds, we will drop the extra…
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Do you support HDR (High Dynamic Range) video content?

Mathias

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Last updated

If HDR videos are uploaded, they are re-encoded and delivered in SDR format. We do this to ensure that as many devices as possible can view the video.
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What browsers are supported for streaming the videos?

Mathias

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Last updated

Desktop browsers The desktop browsers we support are: Mobile browsers The mobile browsers we support are:
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Is there a video length limit or size limit?

Mathias

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Last updated

There is no video length limit and never has been. Sin the update of June 2025 we accept video files up to 30GB.
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