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Mathias

Latest help articles

  • Do the images in my listings go offline if I cancel my subscription?

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    It depends on the marketplace and how you use Img.vision image links. 1. Marketplaces that cache images Some marketplaces, like Walmart, store a copy of your images as soon as you create a listing. 2. Marketplaces that hotlink images Other marketplaces, like eBay, display your images directly from Img.vision if added to the listing description.…

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  • Do I retain the rights to the images I upload?

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    Yes, you retain the rights to the images you upload. You grant us the right to scan your images for illegal content, store your images, and make your images available on the internet via an image link. You are in control of where these image links are shared. See this article about sharing of your…

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  • Does Img.vision share our images?

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    If you upload images through our service and keep the images “online”, as opposed to keeping them “offline”, they are publicly available on the internet. We do not share links to your images online, however, if you share your images online, search engines eg. Google and chatbots eg. ChatGPT may discover your images and index…

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  • What is your image backup policy?

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    We are prepared in case of an emergency situation where images on our image servers are lost. Our image storage infrastructure is configured to take backups automatically: In case of a critical failure of our storage service, having these backups means we can restore your images.

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  • Tax exemption & VAT number at checkout

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    What if I have a VAT number and qualify for tax exemption? If you have a valid VAT number, you can enter it during checkout. On the checkout window you can find the place to do this on the left hand side: Depending on your country, this may automatically exempt you from paying VAT on…

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  • Who is Paddle at checkout on Img.vision?

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    We’ve partnered with Paddle.com as our Merchant of Record. This means Paddle is the company that handles all aspects of your purchase, including: By working with Paddle, we can focus our time and energy on improving Img.vision instead of managing complex global billing and tax compliance ourselves. Over 5,000 online businesses worldwide rely on Paddle…

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  • I use Content Security (CSP) on my website, what domains do I need to add to which directives?

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    On the web, it is common for servers to add CORS (Cross-Origin Resource Sharing) headers to responses they serve to the browser. These headers serve a security measure to restrict what the web page can actually load (since the browser respect the headers directives and will not load assets not specified explicitly). Web pages don’t…

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  • Can I download a copy of the original video I uploaded?

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    We do not store the original uploaded video and do not offer download capabilities.

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  • What frame rates (FPS) are supported?

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    You can upload videos with any FPS. We will, however, re-encodage videos to 70 FPS playback. If the FPS is lower than 70, we retain the original lower FPS. We will drop frames if the frame rate is variable (eg. if there are more than 1 frame within 1/30 seconds, we will drop the extra…

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  • Do you support HDR (High Dynamic Range) video content?

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    If HDR videos are uploaded, they are re-encoded and delivered in SDR format. We do this to ensure that as many devices as possible can view the video.

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