{"id":760,"date":"2025-04-15T10:27:29","date_gmt":"2025-04-15T10:27:29","guid":{"rendered":"https:\/\/www.img.vision\/help\/?p=760"},"modified":"2026-08-04T15:17:13","modified_gmt":"2026-08-04T15:17:13","slug":"how-do-you-handle-failed-payments","status":"publish","type":"post","link":"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/","title":{"rendered":"How do you handle failed payments?"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--x-large)\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Automatic_retries\" >Automatic retries<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#How_will_we_notify_you\" >How will we notify you?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Pre-billing_notication\" >Pre-billing notication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Pre-payment_notification_of_expiring_credit_card\" >Pre-payment notification of expiring credit card<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Consequences_of_not_paying\" >Consequences of not paying<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Automatic_retries\"><\/span>Automatic retries<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a subscription charge is attempted and it fails, we will do automatic retries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The retries do not follow a fixed schedule and happen when our payment gateway deems it is a good time to do a retry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_will_we_notify_you\"><\/span>How will we notify you?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you about a failed payment when you are inside the dashboard using a notification that will pop up in the top right of the screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will also send you automatic emails notifying you that the charge was unsuccessful, asking you to update your payment method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"765\" height=\"685\" src=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-failed-payment-notification.webp\" alt=\"Failed payment notification - first email\" class=\"wp-image-888\" srcset=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-failed-payment-notification.webp 765w, https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-failed-payment-notification-300x269.webp 300w\" sizes=\"auto, (max-width: 765px) 100vw, 765px\" \/><figcaption class=\"wp-element-caption\">Failed payment notification &#8211; first email<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large)\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pre-billing_notication\"><\/span>Pre-billing notication<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We send a pre-billing notification via email 2 days before we charge your payment method on file. This gives you time to update your payment details if needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"712\" height=\"832\" src=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-pre-billing-email-notification.webp\" alt=\"Example pre-billing email notification\" class=\"wp-image-887\" srcset=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-pre-billing-email-notification.webp 712w, https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-pre-billing-email-notification-257x300.webp 257w\" sizes=\"auto, (max-width: 712px) 100vw, 712px\" \/><figcaption class=\"wp-element-caption\">Example pre-billing email notification<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large)\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pre-payment_notification_of_expiring_credit_card\"><\/span>Pre-payment notification of expiring credit card<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We also show a pre-payment notification inside the Img Dashboard if your credit card is about the expire.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"383\" height=\"257\" src=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-credit-card-expiring-notification.webp\" alt=\"Example of credit card notification in the Img dashboard\" class=\"wp-image-889\" srcset=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-credit-card-expiring-notification.webp 383w, https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-credit-card-expiring-notification-300x201.webp 300w\" sizes=\"auto, (max-width: 383px) 100vw, 383px\" \/><figcaption class=\"wp-element-caption\">Example of credit card notification in the Img dashboard<\/figcaption><\/figure>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consequences_of_not_paying\"><\/span>Consequences of not paying<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you have failed to pay for your subscription for at least 1 week, your account dashboard will go into lockdown. This means you won&#8217;t be able to navigate through your dashboard anymore. You will only be able to update your payment method or cancel your subscription. Your images and videos are unaffected, they remain in your drive and they remain online if they are online.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Updating your payment method will cause our payment gateway to immediately try to bill you. If that is successful, your dashboard immediately unlocks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After several weeks of trying to collect your payment, your subscription will be automatically cancelled. Your drive will be moved to the Free plan. Images above the 100 image limit will be put offline. Ex-customers get a grace period of several weeks, after which your offline images will be purged from our servers. The images that fit under the Free plan&#8217;s 100 online images limit, will remain online but will be watermarked with an ad for Img.vision. Videos are not supported on the free plan and will go offline and be deleted shortly after.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automatic retries When a subscription charge is attempted and it fails, we will do automatic retries. The retries do not follow a fixed schedule and happen when our payment gateway deems it is a good time to do a retry. How will we notify you? We will notify you about a failed payment when you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_swt_meta_header_display":false,"_swt_meta_footer_display":false,"_swt_meta_site_title_display":false,"_swt_meta_sticky_header":false,"_swt_meta_transparent_header":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-760","post","type-post","status-publish","format-standard","hentry","category-billing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do you handle failed payments?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do you handle failed payments?\" \/>\n<meta property=\"og:description\" content=\"Automatic retries When a subscription charge is attempted and it fails, we will do automatic retries. 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