{"id":760,"date":"2025-04-15T10:27:29","date_gmt":"2025-04-15T10:27:29","guid":{"rendered":"https:\/\/www.img.vision\/help\/?p=760"},"modified":"2025-05-16T14:49:07","modified_gmt":"2025-05-16T14:49:07","slug":"how-do-you-handle-failed-payments","status":"publish","type":"post","link":"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/","title":{"rendered":"How do you handle failed payments?"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--x-large)\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Automatic_retries\" >Automatic retries<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Example_timeline\" >Example timeline<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#How_will_we_notify_you\" >How will we notify you?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Pre-billing_notication\" >Pre-billing notication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Pre-payment_notification_of_expiring_credit_card\" >Pre-payment notification of expiring credit card<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/#Consequences_of_not_paying\" >Consequences of not paying<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Automatic_retries\"><\/span>Automatic retries<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When a subscription charge is attempted and it fails, we will do automatic retries.<\/p>\n\n\n\n<p>In total there will be 3 retries with each time 7 days in between. That makes 1 initial try and 3 retries, so in total 4 attempts to collect the subscription payment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Example_timeline\"><\/span>Example timeline<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>April 1: first charge<\/li>\n\n\n\n<li>April 8: first retry<\/li>\n\n\n\n<li>April 15: second retry<\/li>\n\n\n\n<li>April 22: third retry + cancellation<\/li>\n<\/ol>\n\n\n\n<p>If the third retry is unsuccessful, your subscription will automatically be cancelled. Following the cancellation of your subscription, your account will be immediately moved to our free plan. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_will_we_notify_you\"><\/span>How will we notify you?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>We will notify you about a failed payment when you are inside the dashboard using a notification that will pop up in the top right of the screen.<\/p>\n\n\n\n<p>We will also send you in total 4 automatic emails notifying you that the charge was unsuccessful, asking you to update your payment method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"765\" height=\"685\" src=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-failed-payment-notification.webp\" alt=\"Failed payment notification - first email\" class=\"wp-image-888\" srcset=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-failed-payment-notification.webp 765w, https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-failed-payment-notification-300x269.webp 300w\" sizes=\"auto, (max-width: 765px) 100vw, 765px\" \/><figcaption class=\"wp-element-caption\">Failed payment notification &#8211; first email<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large)\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pre-billing_notication\"><\/span>Pre-billing notication<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We send a pre-billing notification via email 2 days before we charge your payment method on file. This gives you time to update your details if needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"712\" height=\"832\" src=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-pre-billing-email-notification.webp\" alt=\"Example pre-billing email notification\" class=\"wp-image-887\" srcset=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-pre-billing-email-notification.webp 712w, https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-pre-billing-email-notification-257x300.webp 257w\" sizes=\"auto, (max-width: 712px) 100vw, 712px\" \/><figcaption class=\"wp-element-caption\">Example pre-billing email notification<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--x-large);margin-bottom:var(--wp--preset--spacing--x-large)\">\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Pre-payment_notification_of_expiring_credit_card\"><\/span>Pre-payment notification of expiring credit card<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We also show a pre-payment notification inside the Img Dashboard if your credit card is about the expire.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"383\" height=\"257\" src=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-credit-card-expiring-notification.webp\" alt=\"Example of credit card notification in the Img dashboard\" class=\"wp-image-889\" srcset=\"https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-credit-card-expiring-notification.webp 383w, https:\/\/www.img.vision\/help\/wp-content\/uploads\/sites\/2\/2025\/04\/20250516-credit-card-expiring-notification-300x201.webp 300w\" sizes=\"auto, (max-width: 383px) 100vw, 383px\" \/><figcaption class=\"wp-element-caption\">Example of credit card notification in the Img dashboard<\/figcaption><\/figure>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Consequences_of_not_paying\"><\/span>Consequences of not paying<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After the last retry your subscription is automatically cancelled and your account is moved to the FREE plan. Images above the 100 limit will be put offline and later deleted. The images that remain online will be watermarked with &#8220;image hosting by www.img.vision&#8221;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automatic retries When a subscription charge is attempted and it fails, we will do automatic retries. In total there will be 3 retries with each time 7 days in between. That makes 1 initial try and 3 retries, so in total 4 attempts to collect the subscription payment. Example timeline If the third retry is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_swt_meta_header_display":false,"_swt_meta_footer_display":false,"_swt_meta_site_title_display":false,"_swt_meta_sticky_header":false,"_swt_meta_transparent_header":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-760","post","type-post","status-publish","format-standard","hentry","category-billing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do you handle failed payments?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.img.vision\/help\/billing\/how-do-you-handle-failed-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do you handle failed payments?\" \/>\n<meta property=\"og:description\" content=\"Automatic retries When a subscription charge is attempted and it fails, we will do automatic retries. 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