{"id":1209,"date":"2025-08-25T16:16:47","date_gmt":"2025-08-25T16:16:47","guid":{"rendered":"https:\/\/www.img.vision\/help\/?p=1209"},"modified":"2025-08-25T16:16:48","modified_gmt":"2025-08-25T16:16:48","slug":"what-support-does-img-vision-provide","status":"publish","type":"post","link":"https:\/\/www.img.vision\/help\/security\/what-support-does-img-vision-provide\/","title":{"rendered":"What support does Img.vision provide?"},"content":{"rendered":"\n<p>At Img.vision, we believe in giving our customers reliable and personal support.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.img.vision\/help\/security\/what-support-does-img-vision-provide\/#Who_will_help_me\" >Who will help me?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.img.vision\/help\/security\/what-support-does-img-vision-provide\/#How_can_I_get_support\" >How can I get support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.img.vision\/help\/security\/what-support-does-img-vision-provide\/#Timezone\" >Timezone<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Who_will_help_me\"><\/span>Who will help me?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Support is provided directly by <strong>Mathias Volckaert<\/strong>, the founder of Img.vision. Since this is a founder-led startup, you\u2019ll always be speaking with the person who knows the platform inside and out.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_can_I_get_support\"><\/span>How can I get support?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 <strong>Email support<\/strong>: You can reach us anytime via email.<\/li>\n\n\n\n<li>\ud83d\uddd3 <strong>7 days a week<\/strong>: Support is available every day, including weekends.<\/li>\n\n\n\n<li>\u23f1 <strong>Response time<\/strong>: We aim to reply to all messages within <strong>24 hours<\/strong>, usually we do so much sooner.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Timezone\"><\/span>Timezone<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We\u2019re based in <strong>Central Europe (CET\/CEST)<\/strong>, so replies may follow typical European daytime hours.<\/p>\n\n\n\n<p>\ud83d\udc49 <strong>In short:<\/strong> You get fast, personal, and knowledgeable support directly from the founder, every day of the week.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Img.vision, we believe in giving our customers reliable and personal support. Who will help me? Support is provided directly by Mathias Volckaert, the founder of Img.vision. Since this is a founder-led startup, you\u2019ll always be speaking with the person who knows the platform inside and out. How can I get support? Timezone We\u2019re based [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_swt_meta_header_display":false,"_swt_meta_footer_display":false,"_swt_meta_site_title_display":false,"_swt_meta_sticky_header":false,"_swt_meta_transparent_header":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-1209","post","type-post","status-publish","format-standard","hentry","category-security"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What support does Img.vision provide?<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.img.vision\/help\/security\/what-support-does-img-vision-provide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What support does Img.vision provide?\" \/>\n<meta property=\"og:description\" content=\"At Img.vision, we believe in giving our customers reliable and personal support. 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